All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

Simple rate shipping
We offer $11 for up to 5 12oz bags. $16 for 10 12oz bags. For larger quantities, please contact us by phone at (617) or email at info@elcolombianocoffee.com

How do I check the status of my order?
When your order has shipped, you will receive an email notification from us, including a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at info@elcolombianocoffee.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges
We accept returns up to 5 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

If your order arrives damaged, please email us as soon as possible at info@elcolombianocoffee.com with your order number and a photo of the item’s condition. We address these case-by-case but will try to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at info@elcolombianocoffee.com.